Our return policy allows returns within 7 to 10 days from the date you received the delivery. If more than 10 days have passed since you received your item, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank, as processing time can vary.
If you’ve done all of this and still haven’t received your refund, contact us at scarletthread2017@gmail.com.
Sale Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at scarletthread2017@gmail.com and send your item to:
H11/1, TNHB COLONY, KOLATHUR, CHENNAI, TN, 600099, India.
Shipping
To return your product, mail it to:
H11/1, TNHB COLONY, KOLATHUR, CHENNAI, TN, 600099, India.
Please note:
- You will be responsible for paying your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Depending on your location, the time it may take for your exchanged product to reach you can vary.